We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zdenek@pokegrad.com. Please note that returns will need to be sent to the following address: Osvetova 709, 14900 Prague, Czechia EU

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zdenek@pokegrad.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zdenek@pokegrad.com.

Return Policy

At Pokegrad.Com, we want you to be completely satisfied with your purchase. Please read our return policy carefully before placing an order.

Eligibility

• Returns are accepted within 14 days of delivery.

• Items must be returned in the exact same condition as received. This includes the card, the grading case/slab, and any packaging.

• We do not accept returns on items that have been tampered with, damaged, or altered after delivery.

Graded Cards

• All graded cards are sold as-is, based on the grade assigned by the grading company (PSA, BGS, CGC, etc.).

• Disagreements with the grade are not grounds for a return. Please review images carefully before purchasing.

Return Process

1. Contact us at zdenek@pokegrad.com within the 14-day return window.

2. Ship the item back using a tracked and insured service.

3. Once received and inspected, a refund will be issued to the original payment method (excluding shipping costs).

Non-Returnable Items

• Mystery boxes, lots, or custom orders are non-refundable.

• Clearance or “final sale” items cannot be returned.

Damaged or Incorrect Orders

If you receive an incorrect or damaged item, please contact us immediately with photos, and we will resolve the issue at no extra cost.